information

Frequently Asked Questions (FAQs)

1. What is an eSIM?
An eSIM is a digital SIM embedded in your device that allows you to activate a mobile plan without using a physical SIM card.
2. How will I receive my eSIM after purchase?
Once your order is completed and payment is confirmed, you will instantly receive an email with a QR code and activation instructions.
3. Is my device compatible with eSIM?
eSIM only works on supported devices. Please check the Supported Devices section on this page to confirm your device before purchasing.
4. When does my eSIM plan start?
Your plan starts as soon as you scan the QR code and install the profile on your device.
5. Can I use an eSIM alongside a physical SIM card?
Yes, most modern smartphones support Dual SIM functionality, allowing you to use both a physical SIM and an eSIM simultaneously.
6. What should I do if my eSIM doesn’t work?
If you experience any issues during activation or usage, please contact our support team through [Support Page] or [WhatsApp], and we’ll assist you immediately.
7. Can I get a refund after purchasing an eSIM?
Since eSIM is a digital product, refunds are not possible once the QR code has been delivered. Please ensure your device is compatible before completing the purchase.
8. How can I check my balance or plan validity?
You can track your remaining balance and validity period directly from your device settings or via the carrier’s network dashboard.
9. Is eSIM safe to use?
Yes. eSIM technology is standardized and certified by the GSMA, the global mobile association. It is just as secure as a physical SIM card.
10. Can I use my eSIM while traveling abroad?
Absolutely. eSIM is perfect for travelers since you can buy local or regional data plans without changing your physical SIM card.
11. Can I top up or extend my eSIM plan?
Yes, in many cases you can purchase a new data plan or top-up. Simply check our available packages and add a new plan when your current one expires.
12. What happens if I delete my eSIM profile by mistake?
Once deleted, the same QR code usually cannot be reused. Please contact our support team for assistance with re-issuing your eSIM.

esim supported devices

1. iPhones with eSIM
2. iPads with eSIM
3. Samsung phones with eSIM
4. Vivo phones compatible with eSIM
5. Google Pixel phones with eSIM
Google Pixel 2 (only phones bought with Google Fi service)
Google Pixel 2 XL
Google Pixel 3 (not including phones bought in Australia, Taiwan or Japan. Phones bought with US or Canadian carriers other than Spring and Google Fi don’t work with eSIM)
Google Pixel 3 XL
Google Pixel 3a (not including phones bought in Japan or with Verizon service)
Google Pixel 3a XL
Google Pixel 4
Google Pixel 4a
Google Pixel 4 XL
Google Pixel 5
Google Pixel 5a
Google Pixel 6
Google pixel 6a
Google Pixel 6 Pro
Google Pixel 7a
Google Pixel 7
Google Pixel 7 Pro
Google Pixel 8a
Google Pixel 8
Google Pixel 8 Pro
Google Pixel Fold
Google Pixel 9
Google Pixel 9 Pro
Google Pixel 9 Pro XL
Google Pixel 10
Google Pixel 10 Pro
Google Pixel 10 Pro XL
*Google Pixel 3 devices from Australia, Japan, and Taiwan are not compatible with eSIM.
*Google Pixel 3a from South East Asia is not compatible with eSIM.
*All Google Pixel phones sold in Hong Kong are incompatible with eSIM technology.
6. Huawei phones with eSIM
Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro
Huawei Pura 70 Pro
7. Oppo phones with eSIM
Oppo Find X3
Oppo Find X3 Pro
Find N2 Flip
Oppo Reno 5A
Oppo Reno 6 Pro 5G
Oppo Reno 9A
Oppo Find X5
Oppo Find X5 Pro
Oppo A55s 5G
Oppo Find N3
Oppo Find N3 Flip
Oppo Find X8
Oppo Find X8 Pro
Oppo Reno14
Oppo Reno14 Pro
8. Sony phones with eSIM
Sony Xperia 10 III Lite
Sony Xperia 10 IV
Xperia 10V
Xperia 1 IV
Sony Xperia 5 IV
Sony Xperia 1 V
Sony Xperia Ace III
Sony Xperia 5 V
Sony Xperia 1 VI
9. Xiaomi eSIM phones
Xiaomi 12T Pro
Xiaomi 13
Xiaomi 13 Lite
Xiaomi 13 Pro
Xiaomi 13T
Xiaomi 13T Pro
Xiaomi 14
Xiaomi 14 Pro
Xiaomi 14T
Xiaomi 14T Pro
Xiaomi Redmi Note 13 Pro+
Xiaomi Redmi Note 14 Pro
Xiaomi Redmi Note 14 Pro+
Xiaomi Poco X7
Xiaomi 15
Xiaomi 15 Ultra
10. Motorola phones with eSIM
Motorola Razr 2019
Motorola Razr 2022
Motorola Razr 5G
Motorola Razr 40
Motorola Razr 40 Ultra
Motorola Razr+
Motorola Edge 2022
Motorola Edge 2023
Motorola Edge+ (2023)
Motorola Edge 40
Motorola Edge 40 Pro
Motorola Edge 40 Neo
Motorola Edge 50 Pro
Motorola Edge 50 Ultra
Motorola Edge 50 Fusion
Motorola Moto G Power 5G (2024)
Motorola G52J 5G
Motorola G52J 5G Ⅱ
Motorola G53J 5G
Moto G54 5G
Motorola G84
Motorola G34
Motorola Moto G53
Motorola Moto G54
Motorola Razr+ 2024
Motorola Razr 2024
Motorola Moto G Stylus 5G 2024
Motorola Moto G35
Motorola Edge 60
Motorola Edge 60 Pro
Motorola Edge 60 Fusion
Motorola Edge 60 Stylus
11. Sharp phones compatible with eSIM
Sharp AQUOS sense4 lite
Sharp AQUOS Sense6s
AQUOS sense 7
AQUOS sense 7plus
Sharp AQUOS Wish
AQUOS wish 2 SHG08
AQUOS wish3
AQUOS zero 6
Simple Sumaho6
Sharp AQUOS R7
Sharp AQUOS R8
Sharp AQUOS R8 Pro
Sharp Aquos sense8
12. Rakuten phones compatible with eSIM
Rakuten Mini
Rakuten Big-S
Rakuten Big
Rakuten Hand
Rakuten Hand 5G
13. Honor phones compatible with eSIM
Honor Magic 4 Pro
Honor Magic 5 Pro
Honor Magic 6 Pro
Honor 90
Honor X8
Honor 200 Pro
Honor Magic V2
Honor Magic V3
Honor 400 Lite
14. Other eSIM-compatible devices
Gemini PDA
Fairphone 4
Fairphone 5
DOOGEE V30
OnePlus Open
OnePlus 11
OnePlus 12
OnePlus 13
OnePlus 13R
OnePlus 13T
HAMMER Blade 3
HAMMER Explorer PRO
HAMMER Blade 5G
Nokia XR21
Nokia X30
Nokia G60 5G
myPhone NOW eSIM
OUKITEL WP30 Pro
OUKITEL WP33 Pro
Nuu X5
ZTE Nubia Flip
TLC 50 5G
Asus ROG Phone 9
Asus ROG Phone 9 Pro
Asus Zenfone 12 Ultra
Realme 14 Pro+
Realme GT 7
Nothing Phone 3
Nothing Phone 3a Pro
This list is provided for guidance only. While we aim to keep it accurate, device compatibility with eSIM may vary by model or region. We recommend double-checking your device specifications to confirm eSIM support.